Terms & Conditions

Privacy Policy

Effective Date: Jan 30 2022

Welcome to My Baby Mother Care. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase on our website: www.mybabymothercare.com.

1. Information We Collect

We collect the following types of information:

• Personal Data: Name, phone number, email address, physical address, payment information.
• Device Information: IP address, browser type, operating system, referring URLs.
• Order Details: Items purchased, purchase date, payment method, and delivery status.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you (order updates, newsletters, support)
• Improve website functionality and user experience
• Detect and prevent fraud or misuse

3. Sharing Your Information

We only share your information with:

• Payment processors (e.g., Paystack)
• Delivery partners
• Law enforcement or regulatory bodies, when required by law

We do not sell your personal information to third parties.

4. Data Retention

We retain your data only as long as necessary to:

• Fulfil your orders
• Comply with legal obligations
• Resolve disputes

5. Your Rights (per Ghana’s Data Protection Act)

You have the right to:

• Access and correct your data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent to marketing communication at any time

To exercise these rights, email us at: support@mybabymothercare.com

6. Security Measures

We implement industry-standard security measures, including SSL encryption, secure payment gateways, and firewall protection to keep your data safe.

7. Third-Party Services

We are not responsible for the privacy practices of third-party services linked to our website (e.g., Google Pay, Apple Pay). Please refer to their policies.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect information from minors without obtaining their parents’ consent.

Refund and Return Policy

At My Baby Mother Care, we prioritise hygiene and product safety for babies and mothers. For this reason:

Non-Returnable Products

All items sold are non-returnable and non-refundable, including but not limited to:

• Baby formula and food
• Diapers and sanitary products
• Breast pumps, bottles, and pacifiers
• Skincare and personal care items
• Undergarments and clothing

Defective or Damaged Goods

If your item arrives damaged or defective, you must:

• Contact us within 48 hours of delivery
• Provide clear photo or video evidence
• Email info@mybabymothercare.com with your order number

We will assess your case and, where applicable, issue a replacement or store credit. Refunds are provided only at our sole discretion and are not guaranteed.

Delivery Issues

If your item is not delivered, please notify us within 7 days. We will investigate with our courier partners and resolve the issue promptly.

Contact Information

If you have any questions about this Privacy Policy or Refund Policy, contact:

My Baby Mother Care Support Team

Email: support@mybabymothercare.com

Phone: +233 53 722 6712

Website: www.mybabymothercare.com

Data Deletion & Account Information Requests

At MyBaby Mothercare, we take your data privacy seriously. Users who wish to delete their account or request a copy of their stored personal data can do so through the options below:

How to Request Data Deletion:

If you want us to delete your account and associated data:

• Please send a request to: support@mybabymothercare.com
• Include the email address or phone number linked to your account for verification.

We will process your request within 7 business days of receiving the necessary verification.

How to Request Your Data via Email:

If you prefer to receive a copy of your data before deletion:

• Email us at support@mybabymothercare.com with the subject: Data Request – MyBaby
• Include your account identifier (email/phone).
• You will receive a downloadable file containing your data within 7 business days.