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Privacy Policy

Privacy Policy for My Baby – For Mothers Who Care

At My Baby – For Mothers Who Care, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or mobile applications (the “Service”).

1. Who We Are

Our website address is: https://mybabymothercare.com.
We provide digital content, community engagement, and e-commerce services for mothers and families.

If you have questions or concerns about your privacy, you can contact us at:
📧 Email: info@mybabymothercare.com
📍 Address: Accra, Ghana

2. Information We Collect

We collect the following types of data:

  • Account Information: Name, email address, and password when you create an account.

  • Comments & Feedback: Information you share in forms or comments, along with your IP address and browser user agent (to help detect spam).

  • Media Uploads: If you upload images, avoid including location data (EXIF GPS). Visitors can download and extract such data from images on the site.

  • Cookies & Usage Data: See section 4 below.

  • Device Data (Mobile App): Device type, operating system, crash logs, and limited analytics for performance and improvement.

3. How We Use Your Information

We use your data to:

  • Provide and maintain our services.

  • Process orders, subscriptions, and customer support requests.

  • Improve user experience and optimize our platform.

  • Communicate updates, offers, and important notifications (only with your consent).

  • Ensure legal compliance and prevent fraud or misuse.

4. Cookies

Cookies are small text files stored on your device to enhance your browsing experience.

We use cookies to:

  • Remember your login details and preferences.

  • Analyze site traffic and user engagement.

  • Support social and embedded content (e.g., videos, images).

You can manage cookies in your browser settings. Disabling cookies may limit some site features.

5. Embedded Content from Other Websites

Some pages on our site may include embedded content (e.g., videos, images, or articles). Embedded content behaves as if you visited the originating site and may collect data through their own tracking systems.
We recommend reviewing their privacy policies for more information.

6. Who We Share Your Data With

We do not sell your personal information.
We only share data with:

  • Service providers (e.g., hosting, analytics, email, or payment processors) under confidentiality agreements.

  • Law enforcement or regulators if required by law.

  • Automated spam detection services to protect community interactions.

7. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely to recognize follow-ups automatically.

  • Registered users can access, edit, or delete their data at any time (except usernames).

  • We keep data only as long as necessary to provide services or comply with legal obligations.

8. Your Rights Over Your Data

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent for communications at any time.

To exercise your rights, contact info@mybabymothercare.com.

9. Data Security

We take data protection seriously.
Your information is stored securely using encryption, firewalls, and access controls.
While no system is 100% secure, we continuously monitor and improve our security practices.

10. Children’s Privacy

Our services are intended for parents and guardians. We do not knowingly collect data from children under 13.
If we discover that a child has provided us with personal information, we delete it immediately.

11. Return and Refund Policy (For App & Store Purchases)

If you made a purchase through the app or our website:

  • Refunds for digital content or subscriptions are processed in accordance with Google Play Store and Apple App Store refund policies.

  • If you experience a billing issue, please contact us at support@mybabymothercare.com within 7 days of purchase.

  • Refunds are not guaranteed for consumed or used digital goods unless required by law.

12. Changes to This Policy

We may update this policy occasionally.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.

13. Contact Us

For privacy questions, data access requests, or refund inquiries:
📧 info@mybabymothercare.com
📍 Accra, Ghana