FAQ
SHOPPING QUESTIONS
You can order easily using our online platform. When you find a product you need, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@mybabymothercare and notify us about the problem. We can manage the order manually.
What payment methods can I use?
You can use all the major credit/debit cards and Mobile Money (MTN Mobile Money, Vodafone Cash & Airtel/Tigo Money ).
How can I change the delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
Can I return a product?
If you want to return a product, please contact info@mybabymothercare.com